Your Privacy Is Our Responsibility
This policy transparently explains the full process of how your personal information is collected, used, and kept secure on the ggbet platform.
1. Introduction & Scope
ggbet is an online gaming platform that offers live casino, sports betting, and slot games for players in Bangladesh. We place the highest importance on your privacy and are committed to protecting your personal information.
This privacy policy applies to the ggbet website (https://ggbet.mom) and all services provided under it. This policy takes effect whenever you register on our platform, browse it, or use any of its services.
This policy will inform you — what types of information are collected, why they are collected, how they are used, how long they are stored, and what legal rights you have over your data. ggbet always operates on the basis of transparency and accountability.
2. Data Collection
ggbet collects user information in two main ways — information you provide directly, and information generated automatically through your use of the platform.
2.1 Information You Provide Directly
During account registration and platform use, you may provide the following information:
- Full name, date of birth, and national identity card details (for age verification)
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, or Upay account numbers)
- Preferred language and communication method
- Details of conversations with the support team
2.2 Automatically Collected Information
When you use the ggbet platform, our system automatically stores the following technical information:
- IP address and device type (mobile, desktop, tablet)
- Browser name and operating system version
- Browsing activity — which pages you visited and for how long, which games you played
- Login and logout times, transaction history
- Behavioural data collected from session data and cookies
3. Purpose of Data Use
ggbet uses collected information only for legitimate and specific purposes. We process your data for the following reasons:
- Account Management: Confirming registration, maintaining login security, and handling account-related communications.
- Payment Processing: Completing deposits and withdrawals, maintaining transaction history, and preventing financial fraud.
- Age & Identity Verification: Ensuring that the platform is used only by individuals aged 21 or above.
- Customer Support: Providing accurate and prompt assistance via 24/7 live chat and email.
- Platform Improvement: Analysing user experience to improve service quality.
- Security & Fraud Prevention: Protecting accounts from unauthorised access, manipulation, and cyberattacks.
- Responsible Gaming: Identifying unusual play patterns and providing support where needed.
- Relevant Communications: With your permission, informing you about important account updates and offers.
ggbet never sells, rents, or uses your information outside of the purposes stated above.
4. Cookies & Tracking
The ggbet website uses cookies to function properly and to improve your browsing experience. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential Cookies: Required for maintaining login sessions, managing security tokens, and supporting the payment process. These cannot be disabled.
- Functionality Cookies: Used to remember your language preferences and other settings.
- Analytics Cookies: Help improve the service by monitoring which parts of the platform are used most.
4.2 Cookie Controls
Non-essential cookies can be disabled at any time from your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.
5. Sharing Data with Third Parties
ggbet does not sell your personal information to third parties. However, limited data sharing with certain partner organisations may occur as necessary for the operation of services.
5.1 Service Provider Partners
ggbet works with the following types of service providers, who may use data only for specified purposes:
- Payment processing partners (bKash, Nagad, Rocket, Upay) — for completing transactions
- Identity verification services — for completing the KYC process
- Cloud infrastructure providers — for secure data storage
- Cybersecurity specialists — for platform protection
5.2 Legal Obligations
ggbet may be legally required to share your information with authorities in cases involving court orders, legitimate requests from regulatory bodies, or legal requirements. In such cases, only the minimum necessary information will be provided.
5.3 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new authority. Users will be notified in advance of any such changes.
6. Data Protection & Security
ggbet uses industry-standard technology and practices to protect your personal and financial information. The key components of our security framework are:
- SSL Encryption: All data transmitted between your browser and our servers is protected using 256-bit SSL encryption technology.
- Encrypted Data Storage: Stored data is secured with Advanced Encryption Standard (AES).
- Two-Factor Authentication: An additional layer of security is applied when accessing your account.
- Regular Security Audits: System security is reviewed regularly by third-party specialists.
- Access Controls: Only authorised staff are granted access to user information for specific purposes.
- Fraud Detection System: Suspicious activity is detected immediately and the necessary measures are taken.
However, no organisation can guarantee 100% security on the internet. If we become aware of a security incident, we will notify affected users in a timely manner and take the necessary steps.
7. Data Retention Period
ggbet retains your information only for as long as necessary or legally required. The data retention policy is described below:
- Active Accounts: All information is retained for as long as the account remains active.
- After Account Closure: Financial transaction and identity-related information is retained for a specified period as required by legal obligations.
- Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.
- Support Conversations: Retained for a limited period for problem resolution and quality control.
After the specified period, information is permanently deleted or fully anonymised so that you can no longer be identified.
8. Your Rights
You have the following important rights over your personal information, and ggbet is committed to respecting them:
- Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted. However, some information may need to be retained where there are legal obligations.
- Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
- Right to Data Portability: You have the right to receive the information you have provided in a structured, machine-readable format.
- Right to Object: You may object to marketing communications or certain processing activities.
- Right to Withdraw Consent: Where information has been collected on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact us directly. We will respond to your request within the legally specified timeframe.
9. Policy on Minors
ggbet is intended only for individuals aged 21 or above. We do not knowingly collect or process the information of any minor.
Age is verified during the registration process. If we become aware that a minor has registered on our platform, that account will be immediately closed and the associated information will be deleted.
If you become aware of a minor using a ggbet account, please inform our support team immediately.
10. Policy Changes
ggbet reserves the right to update this privacy policy from time to time. Reasons for changes may include:
- Changes to laws and regulations
- Technological changes or the introduction of new services
- Improvements to security measures
- Changes to business operations
For any significant changes, ggbet will notify registered users via email or through a notice shown when accessing the platform. Continued use of the platform after the updated policy takes effect will be considered acceptance of the new policy.
We therefore recommend reviewing this page regularly, especially if you are an active ggbet user.
11. Contact
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please get in touch with us. The ggbet privacy team is always ready to assist you.
We will try to respond to your request as quickly as possible. For privacy-related requests, a response will be provided within the legally required timeframe.